Zero2Cool
13 years ago

Dear Kevin

Thank you for contacting online support. After reviewing your account, I show that there are no server side issue that are causing this latency. However, it does appear that you have images that are causing higher load times due to their file size. We ask that you modify these files for better performance.

Please let us know if we can assist in any other way.
Sincerely,
Carina P
Online Support Team




Interesting, I was not aware images could cause session time outs.
UserPostedImage
Zero2Cool
13 years ago

Dear Kevin,

Thank you for your reply. We have reviewed your account and could not find any issues with the hosting server. The type of issue you are experiencing is most likely caused by coding or scripting. There are several objects including images on your page that are slowing your website down. Unfortunately, because we do not provide coding support, we are unable to determine what specifically in your code may be causing the error.

You may wish to review your code to determine if there are any issues, because it appears that is the most likely cause of the error. You may also wish to enable detailed error messages as a temporary diagnostic measure. The procedure for this will vary, depending on the scripting language being used. We also recommend consulting both the vendor's online documentation, as well as the large number of online forums dedicated to coding and scripting.

If you determine there is no issue with the code itself and believe the issue is server related, please reply with specific evidence of this and we will investigate the matter further.


Please let us know if we can assist you in any other way.

Sincerely,

Stephen P.
Online Support Team



I think I'm gonna have a correspondence with everyone there soon.
UserPostedImage
Nonstopdrivel
13 years ago
The only thing worse than boilerplate responses is boilerplate responses signed with a name to give them the patina of authenticity. Come on, people, just be honest you selected the closest match from your list of templates and be done with it.
UserPostedImage
Zero2Cool
13 years ago
I'm getting pretty close to dedicating an entire day figuring out the source of this issue, and if its the host, moving it.
UserPostedImage
Nonstopdrivel
13 years ago
I think they should give you the logs that indicate it's a problem on your end.
UserPostedImage
Zero2Cool
13 years ago

Dear Kevin,

Unfortunately, I cannot accurately provide a comparison between your services here and your older services with 1and1, because I would not know how their system is configured. However, server timeouts are generally caused when a connection remains latent too long, or is running much longer than it should be. Sometimes, this can occur if a connection is not properly closed on your page, but usually it relates to the amount of data being pulled from the database, or issues with the content of the database. In general, optimization of your database is the most common method of resolving these issues, as we have reviewed the account and verified that there is not an high load on the database server.

If this issue is intermittent, it is possible that there is a high load occurring on the servers at some time during the day, but without being able to duplicate this it is difficult to verify if this is the cause. With intermittent issues, we recommend that you contact our Support center by phone when the issue next occurs. If we are able to troubleshoot while the issue is occurring, we have a better chance of properly identifying the cause of the issue. Our Support center is 24/7, and can be reached at 480.505.8877.

Please let us know if we can help you in any other way.

Sincerely,
Dave D.
Online Support Team


UserPostedImage
Pack93z
13 years ago
Still laggy.. been that way for the past 15 minutes or so..
"The oranges are dry; the apples are mealy; and the papayas... I don't know what's going on with the papayas!"
Zero2Cool
13 years ago
Is there any site that tests the objects and what not of other sites?
UserPostedImage
Zero2Cool
Wade
  • Wade
  • Veteran Member
13 years ago
Both last night (I forgot the time) and again this morning (from 9 to 11:20 a.m.) I couldn't get on at all. Every time I tried, whether on Safari or Firefox, I got the following message:

A error occured while processing this page.
Please report the following error to the owner of this website.

template->_tpl_load(): File themes/default/template/blocks/block-High_Kudos.html does not exist or is empty

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It's working again now (11:25 am)
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Zero2Cool (25-Mar) : Gutekunst said early stages of Jordan Love contract being discussed.
Zero2Cool (25-Mar) : Shouldn't be penalized cuz official screwed up
Zero2Cool (25-Mar) : Yeah, challenge until you are incorrect twice.
Zero2Cool (25-Mar) : Fining them is the goal, per the people who made the rule anyway.
dfosterf (25-Mar) : Still waiting on the kickoff rule changes. Did hear yesterday that the touchback proposal will now be the 30 yard line, not the 35
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beast (25-Mar) : I think when it comes to Challenges should get two strikes, so unlimited challenges as long as they keep winning them, but 2 wrong then done
dfosterf (25-Mar) : Still subject to the fines etc
dfosterf (25-Mar) : Yes, I should have been more specific. Also, they are now saying it would be a 15 yard penalty. That makes more sense .
beast (25-Mar) : Simply fined in the week to follow
beast (25-Mar) : I agree with one NFL official, it'll probably be like some of the helmets hits, not really called by the refs on the field but simply fined
Zero2Cool (25-Mar) : Hip drop is not. Super confusing. Referees job is harder
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dfosterf (25-Mar) : The hip drop enforcement will be in the form of fines, etc. Not flags
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dfosterf (25-Mar) : Teams will receive a 3rd challenge if 1 was successful. Previously, it took 2
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